DHL behind the scenes: London North West Service Centre

DHL & Fedex Express Tracking Number

DHL behind the scenes: London North West Service Centre – We’re currently in the Park Royal area of London, with our northwestLondon service center, and we are looking at puttinga new service center into this new location, moving from a 16,000 thousand-square-foot unit to a 61,000 squarefoot unit with a 1.

3 million pound investment in capital, we’re goingto put direct load in to the site which means that allvehicles and PUD vehicles will load and unload from a conveyoron a platform.

The main difference is that this going to givethe business growth in this area, the business is seeingdouble-digit growth over the last few years this site is going to have a minimumcapacity of five years with a future capacity of 10 years.

The materialwill come in here and the conveyor structure will go in aw-shape around the whole warehouse enabling usto have a load positions for all of the PUDroots as a direct load site.

From a health and safety point of view there’s single movement of parcels instead ofmultiple movements of parcels, there’s dedicated areas for vehicle movement there’s dedicated places where pedestriansgo there’s segregated area for forklift movement, all the type of things that we need to consider in a business delivering parcels.

TheTLX machine that’s behind me is the first of its kind in DHL UK in a service centre, these are normally operated in hubs It’s the first one a service center, basically it operates by reading the postcode bar code on a package and then it identifies and tracksthe parcel as it goes around the conveyor system and fires it down the correct fingerfor the relevant vans.


Certainly from a staff point of view they can see the positivityjust in terms of the location the size of the place that we’reoperating in now and that calmness goes along with thesafety aspects.

In the old location whilst we were havingto manage those health and safety risks it’s actually a much more conduciveplace to work now in terms of making sure that staff are happy.

The benefits of the TLX machineis a fully automated and dynamic system, where as it reads the bar codes as it goes through, spaces the parcels, takes the weight and the dimensions of each parcel as it goes through the TLX machine whilst in outbound mode.

For the Go Greeninitiative that we have in the UK, we actively look to reduce our carbon footprint in everything we do, so again moving from a site that’s 16,000 square foot to a site that’s 61,000 square foot you would think that that’s going to give us more carbon footprint but actually it isn’t because the processes that we put within the site interms of heating, lighting, in terms of the fast shut roller doors in the warehouse to keep the heat in the building so you’re not having to put the heating on more, we’re seeing about a 27% reduction in CO2.

The capabilities of the TLX is 1800 parcels per hour versus a weight and volume machine which is 300 per hour.

So if we’ve got two weight and volume machines we’re doing 600 per hour.

If we’ve got the TLX machine, we’re now giving ourselves 3 times that capacity per hour of parcels through put.

The next step is to consolidate here, to improve ourfirst time delivery hit rate for residential deliveries, to improveour right day delivery and to ensure that we give thecustomers the very best service performance that we can at the right cost.

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